An item on the news today struck me as symptomatic of what a financial disaster this is going to be for those unfortunates who do not have a good Insurance Company and probably a lawyer to fight on their behalf.
The subject of cancelled holidays in particular seems loaded against the punter;
It has been revealed that 20 of the UK’s largest airlines and travel firms are illegally withholding refunds that should be paid to customers within 14 days.
The subject of cancelled holidays in particular seems loaded against the punter;
It has been revealed that 20 of the UK’s largest airlines and travel firms are illegally withholding refunds that should be paid to customers within 14 days.
Instead most customers have been offered vouchers or credit notes, with many complaining they have been unable to claim a refund online, or get through to customers services on the phone to arrange for a refund.
While travel companies are entitled to offer alternatives to a refund, such as a credit note, in the event of cancelled bookings, they must also offer the option of a cash refund within 14 days.
Note "they must also offer" so do not be put off by corporate stone-walling
What use is a "credit note" if the holiday supplier goes belly up ??
The rules are quite clear: if a flight is cancelled, the airline has to offer you a refund. The CAA states explicitly that “If your flight has been cancelled, your airline must offer you the choice of a refund or alternative flight.”
But the airlines are trampling all over consumer law and the CAA appears to have abrogated any responsibility for enforcing the rules. EasyJet has removed its refund option from its website, obliging those who don’t want to reschedule to join the lengthy queue for the helpline.
British Airways is no better. It simply says: “If your flight has been cancelled you can rebook or claim a voucher online”, without any mention of your right to a refund.
For me though, the biscuit has to be taken by the greediest tosser the world has ever known;
In a world that appears to know no bounds to "Greed" this greasy bastard has to rank in the top two with Trump and him going neck and neck for the title!
This is the total arsehole who sued the N.H.S. for having lost out on an £82 million contract for health services for children in Surrey. Now he's looking for a UK Government "Bail Out" to salve his poxy airline !
Get it right up you Branson !!
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